Effective date: 2 November 2026 · Version 2026-11-02-mockmate-v1
Launch blocker: Draft for review. Replace every bracketed business detail and have a UK consumer/privacy solicitor review these terms before accepting payments.
The MockMate service is operated by [INSERT LEGAL BUSINESS NAME AND LEGAL FORM], registered at [INSERT BUSINESS ADDRESS AND COUNTRY] (we, us, or our). Contact: [INSERT SUPPORT EMAIL]. These terms apply when you use our website or buy a message delivery.
We offer a £1.00 Quick Challenge, a £1.99 synthetic AI Voice Note, a £2.99 Subject Pack, a £3.99 five-day 11+ Practice Week, and a £4.99 GCSE Pack. A Subject Pack contains five original questions in one message; the GCSE Pack contains ten mixed-subject questions in one SMS. The 11+ series consists of five age-appropriate messages, one per day at 09:00 UK time, starting at the next available delivery. Text WhatsApp delivery is offered only when the required approved template is configured; voice notes use a separate WhatsApp link template. We do not offer phone calls or subscriptions. The available product, price, and channel are shown before payment. Payment is processed by Stripe; we do not receive or store your full payment-card details.
We submit an eligible, paid order to our messaging provider. Mobile networks, WhatsApp, recipient settings, template approval, connectivity, and other third parties affect delivery. We cannot promise a particular delivery time or successful delivery. A scheduled time is an estimate subject to provider acceptance and availability.
You must be at least 18, provide accurate order details, and have the recipient's permission to receive the selected MockMate game. If the recipient is under 18, you must be their parent or legal guardian and approve the age-appropriate message. You are responsible for checking the recipient number, content, channel, and timing before paying. MockMate messages are plainly identified as fictional educational entertainment. Do not send messages that are unlawful, threatening, discriminatory, harassing, abusive, or otherwise unwanted. Do not use the service for emergencies, fraud, impersonation, or to evade a recipient's block or opt-out. Fake school alerts, exam results, admissions notices, and messages impersonating staff or institutions are prohibited, as are messages impersonating banks, police, the NHS, or government services.
We may reject, delay, or stop an order where we reasonably suspect abuse, illegality, lack of permission, provider-policy violations, or a security issue. We may not be able to stop a message once a provider has accepted it.
Every message identifies MockMate. For plain-text messages, you can choose to include your full name, first name only, or no personal name; omitting your name does not make the message anonymous because MockMate remains identified. Text messages state that they are a fictional MockMate educational game, not a school message. AI voice notes use fixed fictional scripts and synthetic voices; they do not imitate real people or claim genuine prizes, exam outcomes, or institutional announcements. MockMate does not place voice calls. You retain responsibility for content you submit and confirm that you have the rights and permissions needed for us and our providers to process it to fulfil your order.
Payment is due through Stripe Checkout. Orders are submitted for delivery after we verify successful payment. Please read our Refund Policy before purchase. Nothing in these terms removes consumer rights that cannot lawfully be excluded. Any statutory cancellation rights, including rules that may apply when a digital service starts at your request, will be explained and handled as required by law; these terms do not ask you to waive such rights.
Our Privacy Policy and GDPR Notice explain how we process personal data. Please do not include sensitive personal information in a message.
We aim to keep the website available but do not guarantee uninterrupted access. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your mandatory statutory rights. Subject to that, we are not responsible for failures caused by mobile networks, messaging platforms, payment providers, incorrect recipient details, or events outside our reasonable control.
We may update these terms for legal, operational, or service changes. The version and effective date will be shown here. Contact [INSERT SUPPORT EMAIL] with questions or complaints. Applicable law and courts will be those required by law, including any mandatory consumer protections where you live.