Effective date: 1 November 2026 · Version 2026-11-01
Launch blocker: Draft for review. Confirm the support contact, refund workflow and legal requirements for digital services before launch. This policy does not limit statutory rights.
Contact [INSERT SUPPORT EMAIL] as soon as possible if you paid more than once for the same order, the service did not submit the paid message to the delivery provider, the wrong amount was charged, or you believe you are otherwise entitled to a refund. Include your Stripe Checkout session ID or payment receipt, but do not email full card details.
We will investigate verified duplicate charges and orders that we did not submit for fulfilment. If a paid order was not fulfilled due to an error within our control, we will arrange a refund through the original payment method, subject to applicable law and payment-provider processing times. A status such as “sent” or “queued” is not proof of delivery; we may use the delivery record to investigate.
Delivery depends on the recipient's details, device and settings, carrier, WhatsApp and other providers. If the provider reports a failed or undelivered message, contact us with your order reference. We will review the circumstances and explain the available remedy. We do not promise that every failed delivery automatically qualifies for a refund, but we will not exclude remedies required by law.
Contact us promptly to request cancellation before an order is submitted for delivery; we will try to stop it, but cannot guarantee cancellation after a provider accepts it. This is a one-off digital service. Any applicable statutory cancellation rights and the effect of requesting performance before a cancellation period ends depend on the law and the circumstances. We will provide required information and obtain any legally required express request or acknowledgement before starting early performance. Nothing here asks you to waive a right that cannot legally be waived.
Approved refunds are submitted to Stripe for return to the original payment method. The time for the funds to appear depends on the payment provider and bank. We will tell you if we need further information and keep a record of the decision.
For a refund request or complaint, email smartalgorithmuk@gmail.com. Include the order reference, the issue, and the remedy you are seeking. See our Terms of Service and Privacy Policy.